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1. OUR SERVICES
Intterra provides technology that helps public safety agencies share situational awareness, incident, mapping, and emergency information. Our Services fall into two broad groups:
Important: Public-facing Services are supplemental information tools. They should not be relied on as your sole source of emergency information. Always follow instructions from local authorities and official emergency channels.
2. DATA OWNERSHIP AND OUR ROLE
Our Services involve three distinct categories of data, and who owns and controls each differs.
2.1 The Technology Platform. Our applications, websites, software, infrastructure, and any aggregated or de-identified analytics we generate about how the Services operate and perform are owned and managed by Intterra.
2.2 Agency Data. Incident details, evacuation zones, hazard boundaries, response information, operational data, and other content that Agency Customers create, upload, or publish through the Services (“Agency Data”) is owned and controlled by those agencies. Intterra hosts, processes, transmits, and displays Agency Data on the agencies’ behalf as a service provider. We do not create, verify, or control its substance and do not claim ownership over it. Our handling of Agency Data is governed by our agreements with each agency and by that agency’s own policies.
2.3 Personal Information We Control. Personal information you submit to us directly, or that we collect automatically from your device when you use our public-facing Services or websites, is handled by Intterra as described in this Policy. It is not owned by or shared with Agency Customers except as described in Section 5.1.
If you have questions about the accuracy of a specific incident, evacuation notice, or other agency-published content, please contact the responsible agency directly. We can help direct you to the right agency contact on request.
If you are an authorized user of an agency platform, your agency generally controls the account information it provides to us. Please direct questions or requests about that information to your agency administrator.
3. INFORMATION WE COLLECT
3.1 Information You Provide Directly. You may provide information when you:
This may include your name, email address, phone number, organization, and a physical address (for example, a location of interest, not necessarily your residence). For some public-facing apps, the only information required for core features is an app store ID (Apple or Google), used to enable installation and basic functionality.
3.2 Information Collected Automatically. When you use the Services, we may automatically collect:
3.3 Precise Geolocation. Some Services can use your device’s precise location to deliver location-relevant alerts and hazard information. We collect it only with your explicit opt-in consent through your device settings and use it only to provide the feature you requested. We do not use it to infer characteristics about you. You can withdraw consent at any time in your device settings; public-facing Services remain functional without location access.
3.4 Cookies and Similar Technologies. Our websites and apps may use cookies, web beacons, local storage, and similar technologies, including those operated by service providers who support hosting, analytics, app performance, and customer support. Some features (such as embedded videos or website chat) load third-party content only when you choose to use them, and that third party then receives your IP address and browser information. We do not permit service providers to use this data for their own advertising, and we do not engage in cross-context behavioral advertising. You can usually disable cookies in your browser or device settings, though some features may not work as a result.
3.5 Sources of Information. We collect personal information from you directly, from your device automatically, from Agency Customers that set up accounts for their personnel, and from service providers that support hosting, analytics, crash reporting, and customer support on our behalf. We do not purchase personal information from data brokers or other third parties.
4. HOW WE USE INFORMATION
We use personal information to:
We may also create aggregated or de-identified data for research, analysis, and improvement of the Services. We maintain and use de-identified data in a way designed to prevent re-identification.
5. HOW WE SHARE INFORMATION
We do not sell personal information, and we do not share it for targeted or cross-context behavioral advertising. We share information only in these limited circumstances:
5.1 With Public Safety Agencies. Incident, mapping, and evacuation content in the Services comes from Agency Customers (see Section 2). We share your personal information with an agency only if you affirmatively submit it to that agency (for example, a contact request or waitlist directed to it), or, for agency platform users, with the agency that manages your account.
5.2 With Service Providers. We share limited information with vendors that support cloud hosting, analytics and performance monitoring, customer support, communications, and security. They are contractually restricted to using data only to perform services for Intterra, prohibited from selling or sharing it, and required to keep it confidential and secure.
5.3 Business Transfers. Information may be transferred in connection with a merger, acquisition, financing, asset sale, or similar transaction, subject to this Policy.
5.4 Legal Requirements and Safety. We may disclose information to comply with law or legal process, respond to lawful government or law enforcement requests, protect the safety of our users or the public, enforce our terms, or respond to emergencies.
5.5 With Your Consent. We may disclose information for any other purpose you expressly authorize.
6. DATA RETENTION
We keep personal information only as long as reasonably necessary for the purposes in this Policy. Product-specific notices may set shorter periods.
Agency Data (see Section 2.2) is retained according to each agency’s records retention policies and our agreement with that agency. We may keep information longer where needed to resolve a complaint or dispute, address a reasonably anticipated legal claim, or meet legal, regulatory, tax, or accounting obligations.
7. SECURITY
We maintain administrative, technical, and physical safeguards designed to protect personal information, including encrypted data transmission, access controls, audit logging, and regular security reviews. No system is completely secure, and we cannot guarantee the absolute security of information transmitted to or stored by the Services.
8. CHILDREN'S PRIVACY
Our Services are not directed to children under 13, and we do not knowingly collect personal information from them. If we learn we have collected such information, we will delete it as soon as reasonably possible. Parents or guardians who believe their child has provided personal information may contact us at privacy@intterragroup.com to request deletion.
9. YOUR CHOICES AND RIGHTS
9.1 Choices. You may at any time:
9.2 Privacy Rights. Depending on where you live, you may have the right to access, correct, delete, or obtain a copy of your personal information, and to opt out of certain processing. We honor these requests as required by applicable law. To make a request, email privacy@intterragroup.com with the subject line “Privacy Request.” We will verify your identity before acting on it, and authorized agents may submit requests with proof of authorization. If we deny your request, you may appeal by replying to our decision.
These rights apply to personal information Intterra controls. They do not extend to Agency Data (Section 2.2); please direct those requests to the responsible agency.
Do Not Track. Our apps do not currently respond to browser or device “Do Not Track” signals. Our websites do not track visitors across third-party sites, so we treat each visit the same whether or not a “Do Not Track” or Global Privacy Control signal is sent.
10. California Privacy Rights and Disclosures
This section applies to California residents and supplements the rest of this Policy. It is designed to comply with the California Consumer Privacy Act as amended by the California Privacy Rights Act (CCPA/CPRA), the California Online Privacy Protection Act (CalOPPA), and California’s “Shine the Light” law. Where this section conflicts with the rest of the Policy for California residents, this section controls.
10.1 Categories of Personal Information Collected. In the preceding 12 months, we have collected the following categories of personal information, as defined under the CCPA/CPRA:
We collect these categories from the sources in Section 3.5, use them for the business purposes in Section 4, and disclose them only to the categories of recipients in Section 5. Retention periods are in Section 6.
10.2 Sensitive Personal Information. Precise geolocation is Sensitive Personal Information under the CPRA. We collect it only with your opt-in consent and use it only to provide the location-based alerts and information you request, which is a permitted purpose under the CPRA. We do not use it to infer characteristics about you, and we do not sell or share it. Because our use is limited this way, a “Limit the Use of My Sensitive Personal Information” link is not required. You can still disable location access at any time.
10.3 No Sale or Sharing. We do not sell personal information or share it for cross-context behavioral advertising, as those terms are defined under the CPRA, and have not done so in the preceding 12 months. We do not sell or share the personal information of consumers we know to be under 16.
10.4 Your California Rights. Subject to certain exceptions, you have the right to:
These rights cover personal information Intterra controls. They do not extend to Agency Data (Section 2.2), which is governed by the responsible public agency’s practices.
10.5 How to Submit a Request. Email privacy@intterragroup.com with the subject line “California Privacy Request.” We will verify your identity before processing requests to know, delete, or correct, and authorized agents may submit requests with proof of authorization. We will respond within 45 days, with a possible 45-day extension as permitted by law.
10.6 Notice at Collection. Our apps present a notice at collection through their Terms of Use when you sign in. Our websites link to this Policy from every page. This Policy also serves as our notice at collection.
10.7 Do Not Track (CalOPPA). CalOPPA requires us to disclose how we respond to “Do Not Track” signals. See Section 9.
10.8 “Shine the Light.” California residents may request information about disclosures of personal information to third parties for their direct marketing purposes. We do not share personal information with third parties for their own direct marketing purposes.
11. COLORADO PRIVACY RIGHTS AND DISCLOSURES
This section applies to Colorado residents acting in an individual or household context and supplements the rest of this Policy. It is designed to comply with the Colorado Privacy Act (CPA), as amended, and its implementing rules. It does not apply to information about individuals acting in a commercial or employment context, such as agency personnel using an agency platform in their professional role.
11.1 Personal Data We Process. The categories of personal data we process, our purposes,the categories we share, and the categories of third parties we share with are described in Sections 3, 4, and 5.
11.2 Sensitive Data. Precise geolocation is sensitive data under the CPA. We process it only with your prior opt-in consent and only to provide the location-based alerts and information you request. We do not sell sensitive data. You may withdraw consent at any time by disabling location access in your device settings.
11.3 No Sale,Targeted Advertising, or Profiling. We do not sell personal data, process it for targeted advertising, or use it for profiling in furtherance of decisions that produce legal or similarly significant effects. Because we do not engage in these activities, there is nothing for a universal opt-out signal (such as Global Privacy Control) to opt you out of, but we will honor such signals if our practices change.
11.4 Minors. We do not sell the personal data of consumers we know or willfully disregard are under 18, or process it for targeted advertising or profiling. We collect a minor’s precise geolocation only when it is necessary to provide the requested feature, with consent as the CPA requires.
11.5 Your Colorado Rights. Subject to certain exceptions, you have the right to:
11.6 How to Submit a Request. Email privacy@intterragroup.com with the subject line “Colorado Privacy Request.” You may also use an authorized agent to submit an opt-out request on your behalf. We will verify your identity and respond within 45 days, which we may extend once by 45 more days when reasonably necessary, with notice to you.
11.7 Appeals. If we decline to act on your request, you may appeal by replying to our decision with the subject line “Colorado Privacy Appeal.” We will respond in writing within 45 days, which we may extend by up to 60 more days with notice. If you are not satisfied with the outcome of your appeal, you may contact the Colorado Attorney General.
12. TEXAS PRIVACY RIGHTS AND DISCLOSURES
This section applies to Texas residents acting in an individual or household context and supplements the rest of this Policy. It is designed to comply with the Texas Data Privacy and Security Act (TDPSA). It does not apply to information about individuals acting in a commercial or employment context, such as agency personnel using an agency platform in their professional role.
12.1 Personal Data We Process. The categories of personal data we process, our purposes,the categories we share with third parties, and the categories of those third parties are described in Sections 3, 4, and 5.
12.2 Sensitive Data. Precise geolocation is sensitive data under the TDPSA. We process it only with your consent and only to provide the location-based alerts and information you request. We do not sell sensitive data. We process sensitive data of a known child under 13 only as permitted by the Children’s Online Privacy Protection Act.
12.3 No Sale,Targeted Advertising, or Profiling. We do not sell personal data, process it for targeted advertising, or use it for profiling in furtherance of decisions that produce legal or similarly significant effects.
12.4 Your Texas Rights. Subject to authentication and certain exceptions, you have the right to:
12.5 How to Submit a Request. You may submit a request by either of these methods:
You may also designate an authorized agent to submit an opt-out request on your behalf. We will respond within 45 days, which we may extend once by 45 more days when reasonably necessary, with notice to you.
12.6 Appeals. If we decline to act on your request, you may appeal by replying to our decision with the subject line “Texas Privacy Appeal.” We will tell you in writing within 60 days of receiving your appeal what action we took and why. If we deny your appeal, you may submit a complaint to the Texas Attorney General.
13. ALASKA PRIVACY DISCLOSURES
This section applies to Alaska residents and supplements the rest of this Policy. Alaska has not enacted a comprehensive consumer privacy law, but Alaskans have a constitutional right to privacy, and the Alaska Personal Information Protection Act (AS 45.48) governs how businesses protect and dispose of certain personal information.
13.1 Your Requests. Although Alaska law does not currently grant statutory rights to access, correct, or delete personal information, we extend the requests described in Section 9.2 to Alaska residents. Email privacy@intterragroup.com with the subject line “Alaska Privacy Request.” We will verify your identity and respond within 45 days.
13.2 Security Breaches. If a breach of security involving the personal information of an Alaska resident occurs, we will notify affected individuals in the most expeditious time possible and without unreasonable delay, consistent with AS 45.48, and notify other parties as that law requires.
13.3 Disposal. We dispose of records containing personal information when they are no longer needed, using reasonable measures to protect against unauthorized access, consistent with Alaska law and our retention practices in Section 6.
13.4 No Sale. We do not sell or share Alaska residents’ personal information for advertising. We will update this section if Alaska enacts a comprehensive privacy law.
14. LINKS TO THIRD-PARTY WEBSITES
The Services may link to unaffiliated third-party websites. This Policy does not apply to them, and we are not responsible for their content or privacy practices.
15. CHANGES TO THIS POLICY
We may update this Policy to reflect changes to the Services or applicable law, and will post a new “Last Updated” date. For material changes, we will give additional notice as required by law (for example, an in-app notification or email to registered users) before the changes take effect.
16. CONTACT US
For privacy questions, requests, or concerns, contact:
Intterra, LLC
1606 Headway Circle, Suite 9644
Austin, Texas 78754
Email: privacy@intterragroup.com
