We just got our latest employee Net Promoter Score (eNPS): 82.
That’s not just a good number — it’s elite.
For context:
HubSpot: 83
Zoom: 80
Costco: 79
Intterra: 82
But what makes this number extraordinary is where we started about 9 months ago with a starting eNPS of 12 with clear signs that we were falling short on what our team needed.So what did we do?
We listened. We owned it. And we got to work.
Our team navigated rough waters with grit and purpose.
They stayed when things got hard. They didn’t flinch when resources were tight, the product was behind, or the path was unclear. Instead, they dug in.
They supported our public safety customers — even when the tools weren’t perfect — and helped keep the mission moving forward when we were fighting to stay alive.
This wasn’t survival by luck. It was survival by resilience, service, and sheer willpower.
And now, we’re building something better. Together.
The team isn’t just rebounding — they’re reimagining.
We’ve been hard at work rebuilding the Intterra platform from the ground up, and in the next 90 days, we’ll begin launching a new suite of mobile-first, AI-enabled solutions that will set a new standard for how public safety agencies plan, respond, and recover.
What’s fueling this rebuild?
Engagement. Ownership. Energy.
The same team that helped us turn around our eNPS is now pouring that momentum into building a world-class platform — one that’s already generating excitement among our customers and partners. And we’re not stopping here.
To our team: this isn’t just your win. This is your legacy. And we’re just getting started!
To our customers: better is coming — and it’s built by people who care deeply about helping you do your job even better.