Back to case studiesSanta Clara County Fire Department

Executive Summary

Challenge: Challenges in accessing and integrating CAD and RMS systems.

Solution: Integration of major systems into a real-time, accessible platform.

Impact: Improved efficiency and performance metrics.

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AVL and CAD integration

Full Case Study


The Santa Clara County Fire Department (County Fire) has implemented Intterra to connect all major systems, and operational personnel together and has made it available on every device; desktop computers, laptops, and tablets.


Large CAD and RMS systems had to be accessed separately. Accreditation and Standards of Cover data were difficult to gather, compile, analyze, and share.


In Intterra, County Fire now has a real-time integrated CAD, Records Management, and AVL platform. All information is integrated into this mapping system, including incident and unit performance metrics, Standards of Cover, and critical EMS Metrics. The information is all in a dashboard, readily available for review and reporting, and submittal as accurate data for accreditation.

15 – Total Fire Stations

327 – Total Personnel

19,404 – 2017 Total # of Service Calls

The How

Intterra creates visual dashboards drawing on different systems full of data, integrates them, and produces usable information and real-time analysis. This information came from their existing systems such as CAD and Records Management. Additionally, County Fire added live feeds into a single real-time map dashboard and mapping system that gives them real-time insight at their fingertips. County Fire believes that this is the way Fire Departments will make performance information a part of their DNA—tangibly improving how they preserve life, property, and the environment.

About The Department

Established in 1947, the Santa Clara County Fire Department is an internationally accredited agency that serves over 225,700 residents and 128.3 square miles of territory within the communities of Campbell, Cupertino, Los Altos, Los Altos Hills, Los Gatos, Monte Sereno, Redwood Estates, Saratoga, and adjacent unincorporated areas. Governed by the Santa Clara County board of supervisors, County Fire manages the following service divisions: Administration, Fire Prevention, Operations, Training, Personnel Services, and Support Services, as well as the Office of Emergency Management and County Communications. County Fire has approximately 327 employees. Daily 24-hour emergency response staffing consists of 66 firefighters and officers operating out of 15 fire stations with 19 pieces of apparatus and 3 command vehicles. The fire suppression force is augmented by trained volunteer firefighters.


Intterra streamlined our operational processes significantly.